Riyadh, January 01, 2024, The Ministry of Transport and Logistic Services has recently launched a centralized call center with the dedicated number 19955. This initiative has been strategically designed to efficiently handle inquiries, suggestions, complaints, and reports from beneficiary service centers within the transport and logistics sectors.
The primary objective of the unified call center is to enhance response times and foster better communication and coordination between various industry sectors and their beneficiaries. The center operates from 8 am to 5 pm and is committed to receiving and logging requests promptly. It ensures resolutions within a 10-day timeframe through rigorous follow-up and coordination with relevant authorities.
Assistant Minister of Transportation and Logistic Services, Ahmed S. Alhassan, emphasized the center's role in elevating public service standards by promoting collaboration among beneficiary service centers in the sector. The center facilitates direct communication between beneficiaries and the ministry, streamlining the process for submitting inquiries and suggestions.
Furthermore, Alhassan highlighted the center's inclusivity by accepting requests in both Arabic and English, catering to the diverse needs of citizens, residents, and visitors. This initiative reflects the ministry's dedication to providing accessible and efficient services while fostering a more interconnected and responsive transport and logistics sector.