e& enterprise Launches Riyadh Contact Center, 1,500 Jobs

Riyadh, June 11, 2024 — e& enterprise announced the launch of a new Contact and Customer Experience Centre in Riyadh, a facility expected to create over 1,500 jobs across various levels and support Saudi Arabia’s digital transformation goals. The announcement was made during a ceremony attended by Eng. Raed Al-Fayez, Deputy Governor of the Communications, Space and Technology Commission for the Technology Sector, and Safa Alrashed, Deputy Minister Assistant of Capabilities Jobs Future, alongside Tariq Al-Anqari, CEO of e& enterprise, and media representatives.

Context and Background

The new center is part of e& enterprise’s ongoing commitment to Saudi Arabia, aligned with the Kingdom’s Vision 2030. Since beginning operations in Saudi Arabia in 2020, e& enterprise KSA has expanded through acquisitions of regional and local companies, serving clients in five key sectors: cybersecurity, the Internet of Things (IoT), cloud computing, customer experience and call centers, and financial technology. The launch of this Contact and Customer Experience Centre represents a significant step in enhancing the Kingdom’s digital infrastructure and customer service capabilities.

Key Details

The facility is equipped with the latest communication technologies, NOC control, and high-readiness data centers that comply with the Kingdom’s cybersecurity requirements. It adheres to the highest standards of quality, security, and business continuity. Tariq Al-Anqari, CEO of e& enterprise, stated: “We are thrilled to announce the launch of the new Contact and Customer Experience Centre, in our continuous efforts to support the digital transformation journey of the Kingdom’s government and private entities, providing them with completely new digital experiences. At e& enterprise KSA, we are committed to Saudization and the professional development of local talents, contributing to achieving the digital ambitions and goals of the Kingdom’s 2030 Vision.”

The center will be staffed by experts in customer experience and contact center management, holding technical and practical certificates specialized in quality management, customer, and beneficiary experience. It will also focus on creating a suitable environment for national competencies and promoting investment in the business outsourcing sector, call centers, and control.

Implications and Impact

The creation of over 1,500 jobs is set to have a positive impact on the local economy, providing employment opportunities for Saudi nationals and supporting the development of a skilled workforce. This initiative aligns with the Kingdom’s efforts to diversify the economy and reduce dependence on oil revenues. Furthermore, the center’s advanced capabilities will enhance customer experience across government and private entities, contributing to improved service delivery and digital innovation. The focus on Saudization and professional development underscores the commitment to empowering local talent and fostering a knowledge-based economy.

Vision 2030 Alignment

This development directly supports Vision 2030, Saudi Arabia’s comprehensive plan to diversify the economy, enhance public services, and create a vibrant society. By investing in digital infrastructure and human capital, e& enterprise is contributing to the Kingdom’s goals of economic growth, job creation, and technological advancement. The new center exemplifies how private sector initiatives can drive progress toward a sustainable and diversified future, reinforcing Saudi Arabia’s position as a regional leader in digital transformation and customer experience.

20 Questions

Q1. What is the new Contact and Customer Experience Centre?

A1. It is a facility launched by e& enterprise in Riyadh to provide advanced customer experience and contact center services, equipped with the latest communication technologies and creating over 1,500 jobs.

Q2. Where is the new center located?

A2. The center is located in Riyadh, the capital of Saudi Arabia.

Q3. Who announced the launch of the center?

A3. The launch was announced by e& enterprise during a ceremony attended by officials including Eng. Raed Al-Fayez and Safa Alrashed.

Q4. How many jobs is the center expected to create?

A4. The center is expected to create over 1,500 new jobs at various levels.

Q5. What sectors does e& enterprise KSA serve?

A5. e& enterprise KSA serves five sectors: cybersecurity, IoT, cloud computing, customer experience and call centers, and financial technology.

Q6. When did e& enterprise begin operations in Saudi Arabia?

A6. e& enterprise began its operations in Saudi Arabia in 2020 and has since expanded through acquisitions.

Q7. What did Tariq Al-Anqari say about the launch?

A7. He expressed enthusiasm for supporting the Kingdom’s digital transformation and emphasized e& enterprise’s commitment to Saudization and professional development of local talents.

Q8. What technologies is the center equipped with?

A8. The center is equipped with the latest communication technologies, NOC control, and high-readiness data centers that comply with the Kingdom’s cybersecurity requirements.

Q9. How does the center comply with cybersecurity requirements?

A9. It adheres to the highest standards of quality, security, and business continuity, meeting the Kingdom’s cybersecurity requirements.

Q10. Who will staff the center?

A10. The center will be staffed by experts in customer experience and contact center management with specialized certifications.

Q11. What is the significance of Saudization in this project?

A11. Saudization ensures that Saudi nationals are employed and developed professionally, contributing to the Kingdom’s economic diversification and Vision 2030 goals.

Q12. How does the center promote investment in outsourcing?

A12. It focuses on creating a suitable environment for national competencies and promoting investment in business outsourcing, call centers, and control.

Q13. What is the expected impact on the local economy?

A13. The center will create jobs, support local talent development, and enhance digital service delivery, contributing to economic growth.

Q14. How does this align with Vision 2030?

A14. It supports Vision 2030 by driving digital transformation, job creation, and economic diversification, aligning with the Kingdom’s long-term goals.

Q15. What role does the Communications, Space and Technology Commission play?

A15. The Commission, represented by Eng. Raed Al-Fayez, supports and oversees technology sector developments, including this center.

Q16. What is the significance of the center for government entities?

A16. It provides government entities with advanced customer experience solutions, enhancing service delivery and digital transformation.

Q17. How does the center contribute to digital transformation?

A17. By offering cutting-edge communication technologies and expertise, it helps government and private entities improve their digital services and customer interactions.

Q18. What certifications will the staff hold?

A18. Staff will hold technical and practical certificates specialized in quality management, customer, and beneficiary experience.

Q19. How does e& enterprise support local talent?

A19. Through Saudization efforts, professional development programs, and creating a suitable environment for national competencies to thrive.

Q20. What future expansions might e& enterprise consider?

A20. While no specific plans are announced, e& enterprise continues to invest in Saudi Arabia’s digital sectors, potentially expanding its services in line with Vision 2030.

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