NWC Releases 2025 Sustainability Report: Driving Vision 2030

The National Water Company (NWC) has released its 2025 annual sustainability report, highlighting its achievements in supporting Saudi Vision 2030 and its contribution to 16 of the United Nations Sustainable Development Goals (SDGs). The report, published on August 24, 2026, showcases the company’s new strategy built on four pillars, three enablers, and 122 sub-goals, with performance indicators that are actionable, trackable, and adaptable. It also outlines significant progress across water services, environmental sustainability, workforce development, and community programs, reinforcing NWC’s role as a key driver of the Kingdom’s transformation.

Context and Background

The National Water Company, a cornerstone of Saudi Arabia’s water sector, has strategically aligned its operations with Vision 2030’s three pillars: Vibrant Society, Thriving Economy, and Ambitious Nation. This sustainability report marks a milestone in documenting the company’s contributions to the Kingdom’s economic diversification and social development. As the Saudi government continues to invest heavily in infrastructure and sustainability, NWC’s efforts are critical to ensuring water security and supporting the growth of the nation, including pilgrim services in Makkah and the holy sites.

Key Achievements

NWC implemented 714 capital projects with a total value exceeding SAR58 billion, including 11 projects in Makkah and the holy sites at a cost of over SAR325 million. Water service coverage rose to 84.9%, with more than 119,000 new water connections installed—a 61% increase since 2020. Customer satisfaction increased for the third consecutive year to 69%, with 99.9% of customer remarks addressed. In environmental sustainability, the company launched a plan to reduce carbon emissions, totaling 3.25 million metric tons of CO2 equivalent, and planted six million native trees at over 150 locations, with a first phase of a mangrove initiative targeting 15 million trees by 2030. Over 5.4 million quality tests were conducted on drinking and reclaimed water, ensuring safe and reliable supply.

Workforce and Local Content

Workforce localization reached 94.8%, while women’s representation in leadership positions grew by 210%. Local content support rose 71%, with local spending in the water industry reaching 99.9% of NWC’s SAR24.34 billion total purchases. The Long-Term Operation and Maintenance (LTOM) program expanded to 24 stations with contracts exceeding SAR9 billion, reducing sewage treatment tariffs by about 55% in some contracts, contributing to cost efficiency and operational excellence.

Community Impact

NWC increased spending on community programs by 40% to approximately SAR2.46 million in 2025, benefiting over 36,643 direct beneficiaries—a 428% increase. The number of community programs and partnerships grew from 11 to 16 each, with all initiatives implemented with accredited community foundations. This includes the ‘Ehsan’ platform and iftar programs, supporting social development.

Vision 2030 Alignment

The 2025 sustainability report underscores NWC’s integral role in advancing Vision 2030, driving economic growth, environmental stewardship, and social vibrancy. By ensuring water security, investing in technology, and empowering Saudi talent, NWC directly contributes to the ambitious goals of a thriving economy and a sustainable future. As Saudi Arabia marches toward its 2030 horizon, NWC’s actions are set to further strengthen national resilience and global leadership. The full report is available at www.nwc.com.sa.

20 Questions

Q1. What is the NWC’s 2025 sustainability report?

A1. The National Water Company’s 2025 sustainability report is an annual disclosure of its environmental, social, and governance performance, showcasing achievements aligned with Saudi Vision 2030 and 16 UN Sustainable Development Goals.

Q2. What are the pillars of NWC’s new strategy?

A2. The new strategy includes four pillars, three enablers, and 122 sub-goals, all supported by actionable, trackable, and adaptable performance indicators to drive progress.

Q3. How much investment went into capital projects?

A3. NWC implemented 714 capital projects with a total value exceeding SAR58 billion, including key developments in Makkah and the holy sites.

Q4. What specific projects were completed in Makkah?

A4. Eleven projects in Makkah and the holy sites were completed at a cost exceeding SAR325 million, enhancing water services for pilgrims and residents.

Q5. How much did water service coverage increase?

A5. Water service coverage reached 84.9%, representing a significant improvement in access for the population.

Q6. How many water connections were installed?

A6. Over 119,000 water connections were installed, reflecting a 61% growth by 2025.

Q7. What is the customer satisfaction index?

A7. The customer satisfaction index rose to 69% for the third consecutive year, with 99.9% of customer remarks addressed.

Q8. What are NWC’s carbon emissions?

A8. Total carbon emissions amounted to 3.25 million metric tons of carbon dioxide equivalent, as part of its emission reduction plan.

Q9. How many native trees have been planted?

A9. Six million native trees have been planted at over 150 locations, supporting environmental sustainability.

Q10. What is the mangrove initiative?

A10. NWC launched the first phase of an initiative to plant 15 million mangrove trees by 2030.

Q11. How many water quality tests were conducted?

A11. Over 5.4 million tests were conducted on drinking and reclaimed water to ensure quality control and monitoring.

Q12. What is the workforce localization rate?

A12. Workforce localization reached 94.8%, reflecting NWC’s commitment to developing national talent.

Q13. How has women’s leadership grown?

A13. Women’s representation in leadership positions increased by 210%, demonstrating progress in gender diversity.

Q14. What is local content support?

A14. Local content support increased by 71%, with local spending in the water industry reaching 99.9% of purchases.

Q15. What is the LTOM program?

A15. The Long-Term Operation and Maintenance (LTOM) program expanded to 24 stations with contracts exceeding SAR9 billion, reducing sewage treatment tariffs by approximately 55%.

Q16. How much was spent on community programs?

A16. Spending on community programs increased by 40% to approximately SAR2.46 million in 2025.

Q17. How many beneficiaries have community programs?

A17. Beneficiaries of NWC’s community programs reached 36,643, a 428% increase, supported by initiatives like Ehsan and iftar programs.

Q18. How many community partnerships does NWC have?

A18. The number of community programs and partnerships increased from 11 to 16 each, representing 45% growth.

Q19. How does NWC align with UN SDGs?

A19. NWC’s performance aligns with 16 UN Sustainable Development Goals, such as clean water, climate action, and decent work.

Q20. Where can the full report be accessed?

A20. The full sustainability report is available on NWC’s official website at www.nwc.com.sa.

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