Riyadh Municipality’s 940 Call Center Wins Two Gold Awards

Mayor of Riyadh Region Prince Dr. Faisal bin Abdulaziz bin Ayyaf honored the 940 call center team after Riyadh Region Municipality won two gold awards at the Contact Center World Awards for Europe, the Middle East and Africa (EMEA). The municipality received the awards in the Best Contact Center and Best Use of Social Media in Contact Centers categories, according to the Saudi Press Agency (SPA). The recognition highlights the municipality’s commitment to enhancing beneficiary services and communication efficiency.

Context and Background

The Contact Center World Awards are a prestigious international program that recognizes excellence in customer service and contact center operations. The EMEA region competition includes participants from Europe, the Middle East, and Africa, making the achievement a significant milestone for Riyadh Region Municipality. The 940 call center serves as a central hub for residents to report issues, seek information, and access municipal services. Its team has worked diligently to improve response times and service quality, contributing to a better urban experience across the Riyadh Region.

Under the leadership of Prince Dr. Faisal bin Abdulaziz bin Ayyaf, the municipality has prioritized digital transformation and citizen-centric services. This aligns with the broader national direction toward modernization and efficiency in public service delivery.

Key Details

During the honoring ceremony, Prince Faisal congratulated the team and described the achievement as a reflection of the development of the municipality’s beneficiary service system. He stressed the importance of building on this success to further improve service quality for residents, accelerate responses to their reports, and enhance their experience across the municipality’s various channels. The awards specifically recognize the call center team’s efforts to develop services for beneficiaries and improve communication and response efficiency, which directly contributes to a better municipal service experience for the residents of Riyadh Region.

Implications and Impact

This international recognition positions Riyadh Region Municipality as a leader in public service innovation within the EMEA region. It demonstrates the Kingdom’s growing capacity to deliver world-class services and sets a benchmark for other municipalities. The improved communication channels and faster response times are expected to enhance resident satisfaction, streamline issue resolution, and foster greater trust between citizens and local government. Moreover, the award for Best Use of Social Media in Contact Centers underscores the municipality’s effective integration of digital platforms to engage with the community, reflecting the broader digital transformation underway in Saudi Arabia.

Vision 2030 Alignment

This achievement directly supports Saudi Arabia’s Vision 2030 goals of enhancing government effectiveness, improving quality of life, and fostering a digital society. By delivering efficient, transparent, and responsive municipal services, Riyadh Region Municipality contributes to the Kingdom’s ambition of building a vibrant society and a thriving economy. The recognition on an international stage also reinforces Saudi Arabia’s commitment to excellence and innovation in public service, serving as an inspiration for other government entities to pursue similar advancements.

20 Questions

Q1. What did the Riyadh Region Mayor honor the 940 call center team for?

A1. The Mayor honored the team for winning two gold awards at the Contact Center World Awards for Europe, the Middle East and Africa in Best Contact Center and Best Use of Social Media categories.

Q2. Who is the Mayor of Riyadh Region?

A2. Prince Dr. Faisal bin Abdulaziz bin Ayyaf serves as the Mayor of Riyadh Region and has been instrumental in promoting municipal service excellence.

Q3. What are the Contact Center World Awards?

A3. They are international awards recognizing excellence in customer service and contact center operations across regions including Europe, the Middle East, and Africa.

Q4. Which categories did Riyadh Region Municipality win?

A4. The municipality won in the Best Contact Center and Best Use of Social Media in Contact Centers categories.

Q5. What is the 940 call center?

A5. The 940 call center is a centralized service for residents to report issues, seek information, and access municipal services in Riyadh Region.

Q6. When did the honoring take place?

A6. The honoring took place in Riyadh in September 2026, as reported by the Saudi Press Agency.

Q7. What did Prince Faisal say about the achievement?

A7. He described it as a reflection of the development of the municipality’s beneficiary service system and stressed building on it to improve service quality.

Q8. How does this award benefit residents?

A8. It ensures faster responses to reports and enhanced service experiences across the municipality’s various channels, improving overall quality of life.

Q9. What is the significance of the EMEA region in these awards?

A9. The EMEA region includes Europe, the Middle East, and Africa, making the competition diverse and the achievement significant for Saudi Arabia.

Q10. How does this recognition align with Vision 2030?

A10. It supports Vision 2030 goals of enhancing government effectiveness, digital transformation, and improving quality of life for citizens.

Q11. What specific efforts led to the awards?

A11. The team developed services for beneficiaries, improved communication, and increased response efficiency, contributing to a better municipal service experience.

Q12. What is the role of social media in the contact center?

A12. Social media is used to engage with the community, address inquiries, and provide updates, enhancing accessibility and responsiveness.

Q13. How does the municipality plan to build on this success?

A13. The Mayor emphasized continuing to improve service quality, accelerate responses, and enhance resident experiences across all channels.

Q14. What other channels does the municipality use?

A14. The municipality uses various channels including phone, social media, and digital platforms to reach residents and address their needs.

Q15. How does this award impact Saudi Arabia’s global image?

A15. It showcases the Kingdom’s commitment to excellence and innovation in public service on an international stage, enhancing its reputation.

Q16. Who else can benefit from this achievement?

A16. Other government entities can learn from Riyadh Region Municipality’s success and strive for similar advancements in service delivery.

Q17. What is the Saudi Press Agency’s role in this news?

A17. The Saudi Press Agency (SPA) reported the event, providing official coverage and dissemination of the achievement to the public.

Q18. How does this reflect on Saudi leadership?

A18. It demonstrates the leadership’s focus on modernization, efficiency, and citizen satisfaction, aligning with national development goals.

Q19. What are the long-term benefits of this recognition?

A19. It fosters trust, encourages continuous improvement, and sets a benchmark for public service excellence in the region and beyond.

Q20. How can residents access the 940 call center?

A20. Residents can dial 940 to report issues or seek information, with the assurance of efficient and responsive service from the dedicated team.

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