The Digital Government Authority (DGA) ranked the integrated national application Tawakkalna first for beneficiary satisfaction in the 2026 Digital Experience Maturity Index for government services.
According to SPA, the application also placed fifth in the index’s general ranking of government digital platforms. It further secured ninth place for user experience.
The results reflect satisfaction with the provided services and efforts to offer citizens, residents, and visitors a reliable, simple, and integrated digital experience. Tawakkalna gathers government documents, information, and services in one location to simplify the beneficiary journey and improve the efficiency of digital service use.
How did Tawakkalna perform in the 2026 Digital Experience Maturity Index? Tawakkalna achieved the first-place rank for beneficiary satisfaction according to the results published by the Digital Government Authority. Additionally, the application was ranked fifth in the general classification of government digital platforms and ninth place for user experience.
What does the ranking of Tawakkalna reflect according to the DGA results? The ranking reflects the satisfaction of users regarding the services offered through the application. It also demonstrates the ongoing efforts to provide a reliable, simple, and integrated digital experience for visitors, residents, and citizens.
What is the purpose of the Tawakkalna application’s integrated design? The application is designed to gather government information, services, and documents in a single location. This integrated approach aims to improve the efficiency of digital service use and simplify the overall journey for beneficiaries.