The comprehensive national application Tawakkalna achieved first place in beneficiary satisfaction according to the 2026 Digital Experience Maturity Index for government services.
According to SPA, the results were issued by the Digital Government Authority. The application also ranked fifth among the top ten government digital platforms in the index’s general result.
Tawakkalna placed ninth among the top ten government platforms regarding the user experience perspective. The application functions by gathering government services, information, and documents in one location to shorten the beneficiary journey and increase the efficiency of digital government services.
The Digital Experience Maturity Index is developed by the Digital Government Authority to measure the maturity of prominent government digital platforms annually. The evaluation is based on perspectives including beneficiary satisfaction, user experience, complaint handling, and tools and technologies to support government entities in improving service quality.
What rankings did Tawakkalna achieve in the 2026 Digital Experience Maturity Index? Tawakkalna achieved first place in beneficiary satisfaction and ranked fifth in the general result among the top ten government digital platforms. Additionally, it placed ninth among the top ten government platforms specifically within the user experience perspective.
What is the purpose of the Tawakkalna national application? The application works to collect government documents, information, and services in a single location. This approach aims to provide a connected digital experience that shortens the beneficiary journey and improves the efficiency of using digital government services.
How does the Digital Government Authority evaluate the Digital Experience Maturity Index? The Digital Government Authority develops this index to measure the maturity of government digital services annually. The evaluation process relies on several perspectives, which include user experience, beneficiary satisfaction, tools and technologies, and the handling of complaints.