‘Nusuk Care’ Provides Over 5 Million Services to Pilgrims

The Hajj and Umrah Gift Charitable Association (Hadiyah), a community partner of the Ministry of Hajj and Umrah, announced that the ‘Nusuk Care’ initiative is set to deliver more than 5,000,000 services to pilgrims, Umrah performers, and visitors across 143 service sites. The announcement, reported by the Saudi Press Agency (SPA), underscores the Kingdom’s commitment to enriching the spiritual journey of millions and ensuring a seamless experience for all guests of the Two Holy Mosques.

Context and Background

The ‘Nusuk Care’ project is a collaborative effort between the Ministry of Hajj and Umrah, the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque, and various authorities within the Hajj and Umrah system. Hadiyah, as a community partner, plays a vital role in this ecosystem by offering guidance, support, and assistance to pilgrims in their native languages. This initiative aligns with the Kingdom’s broader vision to enhance the pilgrimage experience, reflecting the leadership’s dedication to serving the guests of God.

The project also integrates with digital platforms such as the Nusuk and Tawakkalna applications, which facilitate access to services, crowd management, and health protocols. By leveraging technology, the initiative aims to provide a unified and efficient support system that meets the diverse needs of pilgrims.

Key Details

Eng. Turki Al-Hatirshi, CEO of Hadiyah, expressed pride in the association’s role as a community partner, emphasizing the comprehensive nature of the services provided. “This initiative aims to provide more than 5,000,000 services to pilgrims, Umrah performers, and visitors, and the number of service delivery sites has reached 143,” he stated. The services include guidance, receiving complaints and reports, resolving inquiries, and assisting visitors in using the Nusuk and Tawakkalna applications.

Al-Hatirshi highlighted that the initiative seeks to establish a unified umbrella for guidance services, distribution, and gifts, under the direct supervision of the Ministry of Hajj and Umrah. This coordinated approach ensures that all efforts are streamlined and that pilgrims receive the highest quality of care.

The 143 service sites are strategically located across the holy sites and key entry points, ensuring accessibility for all visitors. The initiative also addresses the linguistic diversity of pilgrims by offering support in multiple native languages, thereby deepening their religious and cultural experience.

Implications and Impact

The ‘Nusuk Care’ initiative represents a significant step forward in Saudi Arabia’s ongoing efforts to enhance the pilgrimage experience. By providing millions of services, it not only facilitates the logistical aspects of the journey but also enriches the spiritual and cultural dimensions for pilgrims. This comprehensive support system is expected to improve satisfaction rates and reduce challenges faced by visitors, further solidifying the Kingdom’s reputation as a gracious host.

On a regional and international level, the initiative demonstrates Saudi Arabia’s leadership in managing large-scale religious events and its commitment to leveraging technology for public service. It also aligns with the goals of Vision 2030 to increase the capacity and quality of services for Umrah and Hajj, contributing to the economic and cultural vitality of the region.

The success of ‘Nusuk Care’ could serve as a model for other nations hosting significant religious or cultural gatherings, showcasing how integrated digital solutions and community partnerships can enhance visitor experiences.

Vision 2030 Alignment

The ‘Nusuk Care’ initiative is a testament to Saudi Arabia’s Vision 2030, which aims to elevate the quality of life, promote economic diversification, and enhance the Kingdom’s global standing. By improving pilgrimage services, the initiative supports the Vision’s objective to welcome an increasing number of Umrah performers and pilgrims, thereby boosting the tourism sector and creating economic opportunities. It also reflects the leadership’s unwavering commitment to serving Islam’s holiest sites and ensuring that every pilgrim’s journey is fulfilling and memorable. As Saudi Arabia continues to invest in infrastructure and digital innovation, ‘Nusuk Care’ stands as a shining example of how the Kingdom is turning its vision into reality for the benefit of all.

20 Questions

Q1. What is the ‘Nusuk Care’ initiative?

A1. The ‘Nusuk Care’ initiative is a project by the Ministry of Hajj and Umrah in partnership with Hadiyah, providing over five million services to pilgrims across 143 sites.

Q2. Who is the community partner for ‘Nusuk Care’?

A2. The Hajj and Umrah Gift Charitable Association (Hadiyah) is the community partner, collaborating with the Ministry of Hajj and Umrah and other authorities.

Q3. How many services will be provided?

A3. The initiative aims to provide more than 5,000,000 services to pilgrims, Umrah performers, and visitors.

Q4. How many service delivery sites are there?

A4. There are 143 service delivery sites established for the initiative.

Q5. What types of services are offered?

A5. Services include guidance and support, receiving complaints and reports, resolving inquiries, and assisting with the Nusuk and Tawakkalna applications.

Q6. Who is the CEO of Hadiyah?

A6. Eng. Turki Al-Hatirshi is the CEO of Hadiyah.

Q7. What is the goal of the unified umbrella?

A7. The unified umbrella aims to provide guidance services, distribution, and gifts to visitors under the supervision of the Ministry of Hajj and Umrah.

Q8. Which languages are supported?

A8. Services are provided in pilgrims’ native languages to enrich their experience.

Q9. How does ‘Nusuk Care’ align with Vision 2030?

A9. It supports Vision 2030 by enhancing pilgrimage services, boosting tourism, and demonstrating Saudi leadership in serving the Two Holy Mosques.

Q10. What is the role of the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque?

A10. The Authority collaborates with Hadiyah and other partners to ensure the success of the initiative.

Q11. What is Nusuk?

A11. Nusuk is a digital platform facilitating access to pilgrimage services and information.

Q12. What is Tawakkalna?

A12. Tawakkalna is an application used for health protocols and services, including assistance for pilgrims.

Q13. How will pilgrims benefit from this initiative?

A13. Pilgrims will receive comprehensive support, improving their spiritual journey and overall experience.

Q14. When was the announcement made?

A14. The announcement was made on June 11, 2024, as reported by the Saudi Press Agency.

Q15. What is the significance of 143 sites?

A15. The sites ensure widespread accessibility and efficient service delivery across key locations.

Q16. How does Hadiyah contribute to the initiative?

A16. Hadiyah provides guidance, support, and complaint resolution, and assists with digital applications.

Q17. What is the expected impact on pilgrims?

A17. The initiative aims to enhance satisfaction and reduce challenges, enriching the pilgrimage experience.

Q18. Is the initiative supervised by any authority?

A18. Yes, it is under the direct supervision of the Ministry of Hajj and Umrah.

Q19. How does this initiative reflect Saudi leadership?

A19. It showcases Saudi Arabia’s commitment to serving pilgrims and its leadership in managing large-scale religious events.

Q20. What future developments can be expected?

A20. Continued expansion and enhancement of services to accommodate growing numbers of pilgrims and improve their experience.

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