The Tawakkalna application has ranked first in beneficiary satisfaction within the 2026 Digital Experience Maturity Index for Government Services. The index was issued by the Digital Government Authority.
According to SPA, the application placed fifth in the overall results among the top 10 government digital platforms. It also ranked ninth among the top 10 government platforms from the user experience perspective.
The application integrates government services, documents, and information into one location to shorten the beneficiary journey and improve efficiency for citizens, residents, and visitors. This progress is part of the ongoing development of the comprehensive national application.
The Digital Government Authority developed the Digital Experience Maturity Index to annually measure the maturity of leading digital government services. The assessment evaluates technologies and tools, complaint handling, user experience, and beneficiary satisfaction to help government entities improve service quality.
How did Tawakkalna perform in the 2026 Digital Experience Maturity Index? Tawakkalna ranked first in beneficiary satisfaction according to the index issued by the Digital Government Authority. In the overall results, the application placed fifth among the top 10 government digital platforms, while it ranked ninth among the top 10 government platforms specifically regarding the user experience perspective.
What is the purpose of the Tawakkalna application? The comprehensive national application brings together government services, documents, and information in one place. This interconnected digital experience is designed to facilitate access for visitors, residents, and citizens, which helps improve the efficiency of access to services and shortens the beneficiary journey.
What does the Digital Experience Maturity Index measure? Developed by the Digital Government Authority, this index annually measures the maturity of leading digital government services and platforms. The assessment process covers four specific areas: user experience, beneficiary satisfaction, technologies and tools, and complaint handling to support government entities in improving service quality.