NWC Launches Installment Program for Water and Sewer Connections

The National Water Company (NWC) has launched a new installment program for household water and sewerage connection fees, aiming to provide more accessible payment options for customers across Saudi Arabia. Announced on January 27, 2025, via the Saudi Press Agency, the initiative allows residential customers to choose between direct installment plans from NWC or credit card-based financing through partner banks, including Bank AlJazira, Riyad Bank, Saudi Awwal Bank, Saudi Investment Bank, Emirates NBD, and Al Rajhi Bank.

Context and Background

This program aligns with NWC’s broader strategy to enhance service accessibility and customer convenience. By offering flexible payment mechanisms, the company seeks to reduce financial barriers for households looking to connect to state-managed water and sewer networks. The installment option is part of ongoing efforts to improve infrastructure and support urban development, particularly in expanding connections to previously underserved areas.

Key Details

Under the direct NWC plan, customers pay an initial fee of SAR 3,500, followed by monthly installments starting from SAR 200 until the total amount is cleared, with no fixed time limit. For bank-based installments, the terms and duration are governed by individual agreements with partner banks, with full details available through the institutions’ digital channels. The company emphasized that these options provide a quick, streamlined solution for ordering and connecting to services.

Implications and Impact

NWC has stated that expanding household connections to water and sewage networks will significantly reduce the need for water tankers, which often contribute to traffic congestion in residential districts. This shift is expected to preserve road infrastructure and enhance the urban landscape. Additionally, it supports compliance with the Water and Wastewater Services Guide, which mandates connection of all properties to the sewage network, thereby protecting the environment and improving quality of life. The program also includes an installment payment system for monthly water bills and a partial payment feature, further simplifying customer experiences.

Vision 2030 Alignment

The initiative reflects Saudi Arabia’s Vision 2030 goals of improving living standards, modernizing infrastructure, and promoting environmental sustainability. By making essential services more affordable and accessible, NWC contributes to the Kingdom’s aim of enhancing urban quality of life and supporting efficient resource management. This program underscores the commitment to customer-centric innovation and aligns with broader national objectives for sustainable development and economic diversification.

20 Questions

Q1. What is the new program launched by NWC?

A1. The National Water Company (NWC) has introduced an installment program for household water and sewerage connection fees, allowing customers to pay in flexible installments instead of a lump sum.

Q2. Who can benefit from this program?

A2. Residential customers in Saudi Arabia seeking new water and sewer connections can benefit, with options tailored to individual financial needs through NWC or partner banks.

Q3. What are the two main payment options?

A3. Customers can choose to pay installments directly to NWC or use credit cards from approved banks, including Bank AlJazira, Riyad Bank, and Al Rajhi Bank.

Q4. Which banks are involved in the program?

A4. Partner banks include Bank AlJazira, Riyad Bank, Saudi Awwal Bank, Saudi Investment Bank, Emirates NBD, and Al Rajhi Bank.

Q5. What is the initial payment required under NWC’s direct plan?

A5. Under NWC’s direct plan, customers pay an initial fee of SAR 3,500 before starting monthly installments.

Q6. How much are the monthly installments under NWC’s plan?

A6. Monthly installments start from SAR 200, with no fixed time limit, ending when the total amount is fully paid.

Q7. How do bank installment plans work?

A7. Bank installment terms and durations depend on the agreement between the customer and the bank, with full details available through the bank’s digital channels.

Q8. Why did NWC launch this program?

A8. NWC aims to ease payment burdens, encourage household connections to water and sewer networks, and improve service accessibility for customers.

Q9. What are the environmental benefits of this program?

A9. Expanding network connections reduces reliance on water tankers, decreasing traffic, preserving road infrastructure, and supporting environmental protection.

Q10. How does this program improve quality of life?

A10. By making connections more affordable, it ensures better sanitation, reduces congestion, and enhances urban living standards in Saudi cities.

Q11. Does NWC offer installment plans for monthly bills too?

A11. Yes, NWC has also introduced an installment payment program for monthly water bills and a partial payment feature for invoices.

Q12. How can customers apply for the program?

A12. Customers can apply through NWC’s digital channels or visit NWC offices, with bank options accessible via partner bank platforms.

Q13. Is there any interest on NWC’s direct installment plan?

A13. The NWC direct plan does not specify interest; installments are simply the remaining balance divided into monthly payments after the initial fee.

Q14. How does the program support Vision 2030?

A14. It aligns with Vision 2030 by improving infrastructure, sustainability, and quality of life, key pillars of Saudi Arabia’s modernization goals.

Q15. What regulatory requirement does this program address?

A15. It helps meet the obligation under the Water and Wastewater Services Guide to connect all properties to the sewage network.

Q16. Does the program help reduce traffic congestion?

A16. Yes, by reducing the need for water tankers in residential areas, it decreases traffic and related congestion issues.

Q17. Are there any time limits for NWC’s installment plan?

A17. No specific time limit is imposed; the installment period ends when the total amount is fully paid off.

Q18. Is the program available across all regions of Saudi Arabia?

A18. The program is aimed at NWC’s service areas nationwide, though specific regional availability should be confirmed with the company.

Q19. What is the role of digital channels in this program?

A19. Digital channels provide customers with detailed information on bank installment plans and allow easy application for connections and payments.

Q20. How does this program reflect Saudi Arabia’s customer service improvements?

A20. It exemplifies NWC’s commitment to enhancing service quality, simplifying experiences, and offering convenient, top-tier services through innovative payment solutions.

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