The Ministry of Interior’s Absher platform achieved first place in the 2026 Digital Experience Maturity Index with an overall score of 94.38%.
According to SPA, the platform has held the top position for the second consecutive year. The index, developed by the Digital Government Authority, measures maturity through four main perspectives: beneficiary satisfaction, user experience, complaint handling, and technologies and tools.
Absher recorded a score of 95.14% in beneficiary satisfaction, 94.18% in user experience, and 95.70% in complaint handling. The annual index aims to measure the maturity of government platforms to improve the quality of digital services and enhance the beneficiary experience.
What is the overall score of the Absher platform in the 2026 index? The Absher platform, which is the electronic platform of the Ministry of Interior, achieved an overall score of 94.38% in the 2026 Digital Experience Maturity Index. This result placed the platform in first place among government digital platforms for the second consecutive year.
How is the Digital Experience Maturity Index measured? The index is developed by the Digital Government Authority as an annual measure. It evaluates the maturity of digital experiences across four main perspectives, which include user experience, beneficiary satisfaction, the tools and technologies used, and the process of handling complaints.
What were the specific scores for Absher in the different maturity perspectives? Absher achieved a score of 95.70% in the perspective of complaint handling and 95.14% in beneficiary satisfaction. Additionally, the platform recorded a score of 94.18% in the user experience perspective.