The Tawakkalna comprehensive national application achieved first place in user satisfaction according to the 2026 Government Digital Experience Maturity Index.
According to SPA, the results were published by the Digital Government Authority. The application ranked fifth among the top 10 government digital platforms in the overall index results.
In the user experience category, Tawakkalna ranked ninth among the top 10 government platforms. The application gathers government services, information, and documents in one place to facilitate access through a connected digital experience.
The Government Digital Experience Maturity Index is an annual measurement developed by the Digital Government Authority to assess the maturity of major government digital services and platforms. The evaluation is based on user satisfaction, user experience, complaint handling, and technologies and tools to support government entities in improving service quality.
What rankings did Tawakkalna achieve in the 2026 index? Tawakkalna achieved first place in user satisfaction according to the Government Digital Experience Maturity Index. In the overall results of the index, the application ranked fifth among the top 10 government digital platforms, while it placed ninth among the top 10 government platforms specifically within the user experience category.
What is the purpose of the Tawakkalna application? The Tawakkalna comprehensive national application serves citizens, residents, and visitors by gathering government services, documents, and information in one location. This approach is designed to shorten the path for users to access services and increase the productivity of using government digital services through a connected experience.
How does the Digital Government Authority measure the maturity of digital services? The Digital Government Authority developed the Government Digital Experience Maturity Index to conduct annual measurements of the most important government digital platforms. The evaluation process is based on four main pillars: user satisfaction, user experience, the handling of complaints, and the specific technologies and tools utilized.