A car agency has been fined 8.12 million riyals and banned from importing vehicles due to failures in adhering to consumer rights and the Commercial Agencies Law. The agency committed 175 violations, including the failure to provide spare parts and the failure to provide alternative vehicles to customers during maintenance periods.
According to SPA, the agency also violated regulations regarding maintenance services, the provision of spare parts, manufacturing quality guarantees, and after-sales services.
A specialized team from the Ministry of Commerce monitored the violations and contacted consumers to ensure they received due compensation and alternative cars. The ministry’s actions included summoning the manufacturing company to ensure the implementation of corrective measures and recall campaigns.
The ministry has begun transferring the brand to another agent after verifying the new agent’s readiness to provide necessary services. The ministry stated it will apply legal penalties, including defamation via judicial ruling, against any agent that fails its obligations to consumers.
What penalties did the Ministry of Commerce impose on the car agency? The Ministry of Commerce imposed a fine of 8.12 million riyals on the car agency and issued a ban preventing it from importing vehicles. These penalties were applied because the agency failed to adhere to consumer rights and violated the Commercial Agencies Law and its executive regulations.
What specific violations led to the fine and import ban? The agency committed 175 violations, which specifically included the failure to provide necessary spare parts for vehicles. Additionally, the agency failed to provide alternative vehicles to consumers during their maintenance periods and neglected after-sales service obligations.
How is the Ministry of Commerce handling the affected consumers and the brand? A specialized team contacted consumers to ensure they received due compensation and alternative cars. Regarding the brand, the ministry is transferring it to a different agent who has been verified as ready to provide high-standard services to consumers.